Claims Adjusters, Examiners, and Investigators
Pay and outlook shown for
New workers start near $47,470; experienced workers reach $116,900. About 4,860 people do this job in San Antonio-New Braunfels, TX.
Job outlook
Alamo region (San Antonio and 12 surrounding counties), Texas Workforce Commission projection 2024 to 2034; U.S. figures from the BLS.
- Employment change
- +0.5%
- Openings a year
- 330
- Employed in 2024
- 4,957
Typical entry education: High school diploma or equivalent · Training: Long-term on-the-job training
Alamo Colleges programs that lead here
No program is mapped to this career yet. Many careers start from a transfer pre-major or a related program.
Browse all programsSkills this career uses
The skills O*NET rates most important for the job, with how much of each the work needs on a 1 to 7 scale.
- Reading Comprehension4.5
- Active Listening4.3
- Critical Thinking4.3
- Speaking4.0
- Judgment and Decision Making3.8
- Writing3.9
- Complex Problem Solving3.4
- Monitoring3.9
What the work is
Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.
- Examine claims forms and other records to determine insurance coverage.
- Analyze information gathered by investigation and report findings and recommendations.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Investigate and assess damage to property and create or review property damage estimates.
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
Education people in this job have
Share of workers by highest education, from O*NET surveys. It shows what others did, not what you must do.
- High school or less13%
- Certificate3%
- Some college12%
- Associate degree12%
- Bachelor's degree56%
- Master's degree1%
- Doctoral or professional4%
Job zone 4, considerable preparation: Usually a bachelor's degree, sometimes a strong associate plus experience.
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