First-Line Supervisors of Office and Administrative Support Workers
Business Management & Administration · Administrative Support
Pay and outlook shown for
New workers start near $42,970; experienced workers reach $98,480. About 12,300 people do this job in San Antonio-New Braunfels, TX.
Job outlook
Alamo region (San Antonio and 12 surrounding counties), Texas Workforce Commission projection 2024 to 2034; U.S. figures from the BLS.
- Employment change
- +11.1%
- Openings a year
- 1,600
- Employed in 2024
- 14,621
Typical entry education: High school diploma or equivalent · Experience: Less than 5 years
Alamo Colleges programs that lead here
5 programs, with the college that teaches each.
Skills this career uses
The skills O*NET rates most important for the job, with how much of each the work needs on a 1 to 7 scale.
- Speaking4.0
- Monitoring4.0
- Active Listening3.9
- Social Perceptiveness3.9
- Reading Comprehension3.8
- Coordination3.8
- Critical Thinking3.9
- Writing3.8
What the work is
Directly supervise and coordinate the activities of clerical and administrative support workers.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Education people in this job have
Share of workers by highest education, from O*NET surveys. It shows what others did, not what you must do.
- High school or less23%
- Certificate1%
- Some college20%
- Associate degree10%
- Bachelor's degree45%
- Master's degree1%
Job zone 3, medium preparation: Training, an associate degree, or a few years of related experience.
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