Computer User Support Specialists

Information Technology · Information Support and Services

Job zone 3: medium preparationO*NET 15-1232.00

Pay and outlook shown for

median pay per year, San Antonio-New Braunfels, TX

$40k10th$57kMedian$89k90th

New workers start near $39,650; experienced workers reach $88,640. About 4,710 people do this job in San Antonio-New Braunfels, TX.

Job outlook

Alamo region (San Antonio and 12 surrounding counties), Texas Workforce Commission projection 2024 to 2034; U.S. figures from the BLS.

Employment change: +7.6%; Alamo region, 4,780 to 5,144 jobs · U.S. -4%
Openings a year: 338; in the Alamo region, from growth and people leaving · U.S. 40,800
Employed in 2024: 4,780; in the Alamo region · U.S. 729,500

Typical entry education: Some college, no degree · Training: Moderate-term on-the-job training

Alamo Colleges programs that lead here

6 programs, with the college that teaches each.

Apply to Alamo Colleges

Skills this career uses

The skills O*NET rates most important for the job, with how much of each the work needs on a 1 to 7 scale.

Reading Comprehension4.0
Active Listening4.0
Speaking4.0
Critical Thinking3.9
Complex Problem Solving3.3
Writing3.1
Judgment and Decision Making3.0
Active Learning3.3

What the work is

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Education people in this job have

Share of workers by highest education, from O*NET surveys. It shows what others did, not what you must do.

Certificate32%
Some college2%
Associate degree14%
Bachelor's degree47%
Doctoral or professional4%

Job zone 3, medium preparation: Training, an associate degree, or a few years of related experience.

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